User guide: applying for zorgtoeslag via Unive¶

This guide walks through the complete end-to-end journey for the AWB zorgtoeslag cross-organisation scenario. No prior knowledge of the platform is needed — follow the steps in order.

What this demonstrates: A citizen logs into a private insurer's (Unive) portal, calculates their zorgtoeslag entitlement, submits a formal AWB application, and receives a decision — all without leaving the Unive environment. The application is handled by a Dienst Toeslagen caseworker on the government side.

Environment: https://acc.mijn.open-regels.nl

Step 1 — Log in as the Unive citizen¶

Open https://acc.mijn.open-regels.nl in your browser. You will see the login choice screen. Click Inloggen met DigiD to proceed to the Keycloak login form and enter the following credentials:

Field	Value
Username	`test-citizen-unive`
Password	`test123`

After login you are redirected to MijnOmgeving. The portal renders in the Unive theme — a magenta/pink primary colour. The header reads Unive Verzekeringen.

Screenshot: Unive MijnOmgeving — Diensten tab with Zorgtoeslag card — Unive MijnOmgeving — Diensten tab as seen by test-citizen-unive. The Zorgtoeslag card is the only available service. The Unive magenta theme is visible in the header.

Step 2 — Calculate and apply for zorgtoeslag¶

Click the Zorgtoeslag service card. The zorgtoeslag view opens with a calculator card and an Aanvragen button.

2a — Run the calculation (optional but recommended)¶

Fill in or adjust the following fields in the Zorgtoeslag Berekenen card:

Field	Example value
Geboortedatum	`2000-01-10`
Toetsingsinkomen	`30000`
Woonlandfactor	`1.0`
Status zorgverzekering	`Binnenlands zorgverzekerd`
Woonachtig in Nederland	✅
Rechtmatig verblijf NL	✅
Gedetineerd	☐

Click Berekenen. The result card shows whether there is entitlement and the estimated annual and monthly amounts.

Screenshot: Zorgtoeslag calculator with eligible result — Zorgtoeslag Berekenen — completed calculation showing the eligible result, annual amount, and monthly breakdown. Both Berekenen and Aanvragen buttons are visible.

2b — Submit the application¶

Click Aanvragen. The view switches to the Zorgtoeslag aanvragen card, which renders the deployed zorgtoeslag-provisional-start form via the Operaton process definition. The form fields are pre-filled from the values you entered in the calculator. Review the pre-filled values and submit the form to start the AwbZorgtoeslagProcess.

Screenshot: Zorgtoeslag application form pre-filled from calculator — Zorgtoeslag aanvragen — ProcessStartFormViewer rendering the zorgtoeslag start form with pre-filled values from the calculator.

After submission a success card appears showing the dossiernummer. The process is now running under Dienst Toeslagen (municipality = toeslagen).

Screenshot: Zorgtoeslag application success card with dossier number — Zorgtoeslag aanvragen — success card with dossiernummer and the 8-week statutory notice (Awb 4:13). The "Naar mijn aanvragen" button is visible.

Step 3 — Process the application as the Toeslagen caseworker¶

Open a new browser session (incognito or a different browser) and go to https://acc.mijn.open-regels.nl. Click Inloggen als medewerker on the login choice screen and enter the following credentials:

Field	Value
Username	`test-caseworker-toeslagen`
Password	`test123`

Navigate to the Taken section in the left panel. The zorgtoeslag task submitted by the Unive citizen appears in the task queue.

Screenshot: Toeslagen caseworker task queue showing zorgtoeslag task — Caseworker dashboard — task queue for test-caseworker-toeslagen. The zorgtoeslag task (AwbZorgtoeslagProcess) is visible as Openstaand.

Click the task to open the detail panel. Click Claimen to assign it to yourself. The status changes to Geclaimd.

Screenshot: Zorgtoeslag task detail panel with claim button and process variables — Task detail panel — zorgtoeslag process variables (toetsingsinkomen, geboortedatum, etc.) and the Claimen button.

The task form renders via TaskFormViewer. Fill in the review fields and click Submit review to complete the task. Work through any subsequent tasks (Sub_CaseReview, Task_Phase6_Notify) in the same way until the process reaches its end event.

Screenshot: Zorgtoeslag task form rendered by TaskFormViewer — Task form — deployed review form rendered inside the caseworker detail panel after claiming. The provisionalDecision and related fields are visible.

Step 4 — View the decision in the Unive portal¶

Return to the first browser session (the Unive citizen). Click Mijn aanvragen in the tab bar. The dossier appears in the list with the label Zorgtoeslag aanvragen and the status Afgerond.

Screenshot: Mijn aanvragen list showing the completed zorgtoeslag dossier — Mijn aanvragen — completed AwbZorgtoeslagProcess dossier with the label "Zorgtoeslag aanvragen" and a Bekijk beslissing toggle.

Click Bekijk beslissing on the dossier row. The DecisionViewer component fetches the document template bundled in the process deployment and renders it with the final process variables — including the provisional decision, amounts, and dossier reference.

Screenshot: Decision document rendered in Unive MijnOmgeving — Mijn aanvragen — zorgtoeslag decision document rendered inside the Unive portal. The document shows the provisionalDecision outcome and the dossierReference.

The citizen has now received their zorgtoeslag decision entirely within the Unive MijnOmgeving, while the process was handled by Dienst Toeslagen.